Frequently Asked Questions
The following are questions frequently asked
by our members. The questions may be similar to one of your concerns,
so feel free to review some of the questions below to see if your
concern has been addressed.
1. What is
iCare?
Please explain the program
Independent Care Health Plan (iCare)
is a Medicaid HMO that coordinates access to health care and social services for people with physical,
developmental or emotional disabilities. If you are at least 19 years of
age, live in Milwaukee County and receive Medicaid and Supplemental
Security Income (SSI) or SSI related benefits, you are eligible for the
program. Medicare beneficiaries or those enrolled in a Medicare HMO are
also eligible, as long as you receive Medicaid or SSI benefits.
2. What is an assessment?
An assessment is our chance to learn
about you and your health needs. We ask questions that will help
us learn about your needs and create a plan with you to meet them.
We want to be sure that you have access to the doctors and other
services that will help you manage your health needs in the best way
possible. New members should call
iCare at 414-231-1030 for
an assessment.
3. What is a same-day ride?
A "same-day ride" is when a member
informs iCare
that they forgot to schedule a ride for an appointment, on
the same day they have to go.
Note: Members must call for a ride one business day before their
appointment.
4. How do I leave the
iCare
plan?
Call Automatic Health Systems (AHS) at
1-800-291-2002 for assistance in disenrolling from
iCare.
5. Is my doctor a part of your network?
You can look in your
provider directory
to see if your doctor is a part of our network, or call Member
Services at 414-223-4847, and they will help you find out if
your doctor is in our network.
6. How can I find an eye doctor or
dentist?
You can look in your
provider directory
for an eye doctor or dentist. The eye doctors are listed under
Vision and the dentists are listed under Dental in your
provider directory. You can also call Member Services so that they
can assist you with finding an eye doctor or dentist for you.
NOTE: You may have to schedule
3-6 months in advance for a dental visit, so please make sure to plan
ahead.
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