Members
Medicaid SSI Frequently Asked Questions
The following are questions frequently asked by our members. The questions may be similar to one of your concerns, so feel free to review some of the questions below to see if your concern has been addressed.
- 1. What is iCare? Please explain the program
- Independent Care Health Plan (iCare) is a health plan for both Medicaid and Medicare. We are a complete to health services program for people with physical, developmental or emotional disabilities. If you are at least 19 years of age, live in Milwaukee County and receive Medicaid and Supplemental Security Income (SSI) or SSI related benefits, you are eligible for the program. Medicare beneficiaries or those enrolled in a Medicare HMO are also eligible, as long as you receive Medicaid or SSI benefits.
- 2. What is an assessment?
- An assessment is our chance to learn about you and your health needs. We ask questions that will help us learn about your needs and create a plan with you to meet them. We want to be sure that you have access to the doctors and other services that will help you manage your health needs in the best way possible. New members should call iCare at 414-231-1030 for an assessment.
- 3. What is a same-day ride?
- A "same-day ride" is when a member informs iCare that they forgot to schedule a ride for an appointment, on the same day they have to go.
- 4. How do I leave the iCare plan?
- Call Automatic Health Systems (AHS) at 1-800-291-2002 for assistance in disenrolling from iCare.
- 5. Is my doctor a part of your network?
- You can look in your provider directory to see if your doctor is a part of our network, or call Member Services at 1-800-777-4376 (TTY 1-800-947-3529), and they will help you find out if your doctor is in our network.
- 6. How can I find an eye doctor or dentist?
- You can look in your provider directory for an eye doctor or dentist. The eye doctors are listed under Vision and the dentists are listed under Dental in your provider directory. You can also call Member Services so that they can assist you with finding an eye doctor or dentist for you.
NOTE: You may have to schedule 3-6 months in advance for a dental visit, so please make sure to plan ahead.
Medicaid / SSI / BadgerCare Plus
PDF Resources
- Abridged Formulary/iCare Medicare Plan 2010
- Abridged Formulary/iCare Partnership 2010
- Anti-Smoking Quit Line (English)
- Anti-Smoking Quit Line (Spanish)
- BadgerCare Plus Core Member Recertification Reminder
- CMS Appointment of Representative Form
- Community Activity Facilities and Programs
- Comprehensive Formulary/iCare Medicare Plan 2010
- Comprehensive Formulary/iCare Partnership 2010
- Coverage Determination Request Form
- Emergency Room Brochure
- Enrollment Form/iCare Medicare Plan 2010
- Evidence of Coverage (EOC)/Member Handbook - 2010 iCare Partnership
- Evidence of Coverage/ANOC/iCare Medicare Plan 2010
- Fraud, Waste and Abuse Compliance Training 2010
- Greivance and Appeals Process/iCare Partnership 2010
- iCare BadgerCare Plus Program Brochure
- iCare BadgerCare Plus Program Brochure/Hmong
- iCare Medicaid SSI Program Brochure
- iCare Medicaid SSI Program Brochure/Hmong
- iCare Medicaid SSI Program Brochure/Spanish
- iCare Medicare Plan 2010 Program Brochure
- iCare Medicare Plan 2010 Program Brochure/Spanish
- iCare Road to Independence Video Challenge Package
- iCare/Independent Care Health Plan Scholarship
- Letter of Medical Necessity
- Limited English Proficiency Policy/Procedures
- LIS 2010 Premium Summary Sheet
- Medicare Part D Coverage Determination Form
- Medication Request Form - Partnership Medicaid
- Member Handbook/iCare BadgerCare Plus
- Member Handbook/iCare BadgerCare Plus Core Plan
- Member Handbook/iCare BadgerCare Plus Core Plan/Spanish
- Member Handbook/iCare BadgerCare Plus/Hmong
- Member Handbook/iCare BadgerCare Plus/Spanish
- Member Handbook/iCare Medicaid SSI
- Member Handbook/iCare Medicaid SSI/Spanish
- Notice of Formulary Change/iCare Medicare SNP 2010
- Notice of Formulary Change/iCare Partnership 2010
- Over-the-Counter Drug Program Catalog/iCare Medicare Plan 2010
- Over-the-Counter Drug Program Catalog/iCare Medicare Plan 2010/Spanish
- Over-the-Counter Drug Program Catalog/iCare Partnership Plan 2010
- Parental Consent Form
- Partnership Program Brochure/iCare 2010
- Pharmacy Directory/iCare Medicare Plan/iCare Partnership 2010
- Pharmacy Listing/iCare Medicare Plan 2010
- Pharmacy Listing/iCare Partnership 2010
- Plan Comparison brochure/iCare Partnership 2010
- Power of Attorney brochure
- Prior Authorization Criteria/iCare Medicare SNP 2010
- Prior Authorization Criteria/iCare Partnership 2010
- Privacy Statement
- Provider Directory Supplement/BadgerCare Plus
- Provider Directory/iCare BadgerCare Plus-Medicaid SSI
- Provider Directory/iCare BadgerCare Plus-Medicaid SSI/Spanish
- Provider Directory/iCare Medicare Plan 2010
- Provider Directory/iCare Partnership 2010
- Provider Manual
- Provider Newsletter Fall 2008
- Report to the Community
- Road to Independence Video Challenge Flyer
- Self-Directed Supports Brochure/iCare Partnership 2010
- Self-Directed Supports Guide/iCare Partnership 2010
- Step Therapy Prescription Drug Criteria/iCare Medicare SNP 2010
- Step Therapy Prescription Drug Criteria/iCare Partnership 2010
- Summary of Benefits/iCare Medicare Plan 2010
- Summary of Benefits/iCare Partnership 2010
- Transition Process
Call 1-800-777-4376 (TTY: 1-800-947-3529), from 8:00 a.m to 8:00 p.m.,
7 days-a-week, for further information about iCare.