Members

Rights and Responsibilities

As an iCare Member:

• You have the right to ask for an interpreter and have one provided to you during any Medicaid covered service.
• You have the right to receive the information provided in the iCare member handbook in another language or another format.
• You have the right to receive health care services as provided for in Federal and State law. All covered services must be available and accessible to you. When medically appropriate, services must be available 24 hours a day, seven days a week.
• You have the right to receive information about treatment choices including the right to request a second opinion.
• You have the right to make decisions about your health care.
• You have the right to be treated with dignity and respect.
• You have the right to be free from any form of limitation or separation used as a means of force, control, ease or "payback."
• You have civil rights. Independent Care Health Plan provides covered services to all eligible members regardless of:
  • Age
  • Race
  • Religion
  • Color
  • Differing Ability
  • Sex
  • Sexual Orientation
  • National Origin
  • Marital Status
  • Arrest or Conviction
  • Record
  • Millitary Participation
• All medically necessary covered services are available to all members.
• All services are provided in the same manner to all members.
• All persons or organizations connected with iCare who refer or recommend members for services shall do so in the same manner for all members.
• Translating or interpreting services are available for those members who need them. This service is free.

Member Information

• Community
• Healthy Links
• Member Safety
• Rights & Responsibilities
• Downloads / Publications