Members
Medicaid SSI Benefits and Services
Medical Services Covered by iCare
Independent Care Health Plan covers all medically necessary services. Some services may require a doctor's order or a prior authorization. Covered services include:
- Services by iCare contracted doctors and nurses, including nurse practitioners and nurse midwives
- Inpatient and outpatient hospital services
- Laboratory and X-ray services
- HealthCheck for members under the age of 21, including referral for other medically necessary services
- Certain podiatry (foot doctor) services
- Inpatient care for behavioral health
- Optometrists' (eye doctors) or opticians' services, including eyeglasses
- Mental health services
- Substance abuse (drug and alcohol) services
- Family planning services and supplies
The following services are covered by iCare when a doctor gives a written order:
- Prostheses and other corrective support devices
- Hearing aids and other hearing services
- Home health care
- Personal care
- Independent nursing
- Medical supplies and equipment
- Occupational therapy
- Physical therapy
- Speech therapy
- Respiratory therapy
- Nursing home services or hospice care
- Medical nutrition counseling
- Transportation by ambulance or specialized motorized vehicles when needed
- Certain dental services
- Hospice care
Additional Services
Dental Services
Independent Care provides all dental services covered by Medicaid-fee-for-service, but you must go to an iCare network dentist. See the Provider Directory or call the Member Services Department at 1-800-777-4376 (TTY 1-800-947-3529) for the names of our dentists.
Emergency Dental Services
Always go to your iCare network dentist for emergency dental services. If the dental office you go to is not open, follow that office’s instructions for when they are closed. If you still can not contact your dentist, call your care coordinator for help.
Mental Health and Substance Abuse Services
Independent Care covers mental health and substance abuse (drug and alcohol) services for all members. If you need these services, call Aurora Employee Assistance Behavioral Health Management at 414-760-5402.
If you or someone you know is contemplating suicide, call 1-800-SUICIDE or 1-800-784-2433. For more information, call your local Mental Health Association at 414-276-3122.
The federal Substance Abuse and Mental Health Services Administration’s Center for Mental Health Services recently launched the National Suicide Prevention Lifeline — 1-800-273-TALK (8255). Part of the National Suicide Prevention Initiative, the lifeline offers immediate assistance to individuals in suicidal crisis. The goal is to reduce the incidence of suicide across the nation. Currently, more than 100 local crisis centers throughout the United States are participating.
Chiropractic Care
You may get chiropractic benefits from any chiropractor who will accept your Forward ID card. Your chiropractic services are provided by the State, not iCare. When you use this benefit, you are responsible for a co-pay.
Transportation
Rides to Your Medical Appointments
Bus, taxi or SMV rides to receive care are arranged by iCare. Call Member Services at 1-800-777-4376 (TTY 1-800-947-3529) to arrange your ride. You must call for a ride one business day before your appointment.
Ambulance Services
Independent Care covers ambulance service for emergency care. We may also cover this service at other times, but you must have approval for all non-emergency ambulance trips. Call our Member Services Department for approval.
Special Motorized Vehicle (SMV) Services
Independent Care covers transportation by SMV for individuals who use wheelchairs. Talk to your doctor or call our Member Services Department three (3) business day in advance if you need SMV service.
Interpreter Services
Independent Care provides you with access to interpreter services. Call 1-800-777-4376 (TTY 1-800-947-3529), or call your Care Coordinator to schedule an interpreter for your medical appointment three (3) business days before your appointment.
Interpreter services for the hearing impaired are provided by Wisconsin Relay for Hearing Impaired.
Tenemos a su disposición servicios de intérpretes gratuitos.
Por favor llamanos a: 1-800-777-4376 (TTY 1-800-947-3529)
Yog koj xav tau tus neeg pab txhais lus dawb.
Thov koj hu rau peb ntawm tus xov tooj: 1-800-777-4376 (TTY 1-800-947-3529)
Member Services
Our Member Services Department is your link to everything you want to know about iCare. If you need information quickly and cannot reach your Care Coordinator, call Member Services at 1-800-777-4376 (TTY 1-800-947-3529).
Call Member Services each time you need transportation to a doctor's appointment. We provide rides by cab, bus or special motorized vehicle (SMV - requires your doctor's approval) to your medical appointments.
Please note that benefits and services offered are subject to change.
Medicaid / SSI / BadgerCare Plus
PDF Resources
- Abridged Formulary/iCare Medicare Plan 2010
- Abridged Formulary/iCare Partnership 2010
- Anti-Smoking Quit Line (English)
- Anti-Smoking Quit Line (Spanish)
- BadgerCare Plus Core Member Recertification Reminder
- CMS Appointment of Representative Form
- Community Activity Facilities and Programs
- Comprehensive Formulary/iCare Medicare Plan 2010
- Comprehensive Formulary/iCare Partnership 2010
- Coverage Determination Request Form
- Emergency Room Brochure
- Enrollment Form/iCare Medicare Plan 2010
- Evidence of Coverage (EOC)/Member Handbook - 2010 iCare Partnership
- Evidence of Coverage/ANOC/iCare Medicare Plan 2010
- Fraud, Waste and Abuse Compliance Training 2010
- Greivance and Appeals Process/iCare Partnership 2010
- iCare BadgerCare Plus Program Brochure
- iCare BadgerCare Plus Program Brochure/Hmong
- iCare Medicaid SSI Program Brochure
- iCare Medicaid SSI Program Brochure/Hmong
- iCare Medicaid SSI Program Brochure/Spanish
- iCare Medicare Plan 2010 Program Brochure
- iCare Medicare Plan 2010 Program Brochure/Spanish
- iCare Road to Independence Video Challenge Package
- iCare/Independent Care Health Plan Scholarship
- Letter of Medical Necessity
- Limited English Proficiency Policy/Procedures
- LIS 2010 Premium Summary Sheet
- Medicare Part D Coverage Determination Form
- Medication Request Form - Partnership Medicaid
- Member Handbook/iCare BadgerCare Plus
- Member Handbook/iCare BadgerCare Plus Core Plan
- Member Handbook/iCare BadgerCare Plus Core Plan/Spanish
- Member Handbook/iCare BadgerCare Plus/Hmong
- Member Handbook/iCare BadgerCare Plus/Spanish
- Member Handbook/iCare Medicaid SSI
- Member Handbook/iCare Medicaid SSI/Spanish
- Notice of Formulary Change/iCare Medicare SNP 2010
- Notice of Formulary Change/iCare Partnership 2010
- Over-the-Counter Drug Program Catalog/iCare Medicare Plan 2010
- Over-the-Counter Drug Program Catalog/iCare Medicare Plan 2010/Spanish
- Over-the-Counter Drug Program Catalog/iCare Partnership Plan 2010
- Parental Consent Form
- Partnership Program Brochure/iCare 2010
- Pharmacy Directory/iCare Medicare Plan/iCare Partnership 2010
- Pharmacy Listing/iCare Medicare Plan 2010
- Pharmacy Listing/iCare Partnership 2010
- Plan Comparison brochure/iCare Partnership 2010
- Power of Attorney brochure
- Prior Authorization Criteria/iCare Medicare SNP 2010
- Prior Authorization Criteria/iCare Partnership 2010
- Privacy Statement
- Provider Directory Supplement/BadgerCare Plus
- Provider Directory/iCare BadgerCare Plus-Medicaid SSI
- Provider Directory/iCare BadgerCare Plus-Medicaid SSI/Spanish
- Provider Directory/iCare Medicare Plan 2010
- Provider Directory/iCare Partnership 2010
- Provider Manual
- Provider Newsletter Fall 2008
- Report to the Community
- Road to Independence Video Challenge Flyer
- Self-Directed Supports Brochure/iCare Partnership 2010
- Self-Directed Supports Guide/iCare Partnership 2010
- Step Therapy Prescription Drug Criteria/iCare Medicare SNP 2010
- Step Therapy Prescription Drug Criteria/iCare Partnership 2010
- Summary of Benefits/iCare Medicare Plan 2010
- Summary of Benefits/iCare Partnership 2010
- Transition Process
Call 1-800-777-4376 (TTY: 1-800-947-3529), from 8:00 a.m to 8:00 p.m.,
7 days-a-week, for further information about iCare.