iCare Provider Portal Access

Your time is valuable. This portal provides you with access to current member eligibility information, claims status and authorization status at your convenience.

A PIN number is required to access the portal. You can request a PIN number by e-mailing the completed Portal Access Request Form to or by calling Customer Service at 414-231-1029. Any number of users can set up a user name and password using this PIN.

The iCare Portal User Guide provides step by step instructions for registration. This guide walks through the current functions of the portal. If you have any questions, please contact or call Customer Service.

To access the portal, click here.

iCare is proud to announce that at the beginning of the fourth quarter we will be rolling out enhancements to the provider portal. Some of the exciting changes include the ability to submit claims for Long Term Care waiver services, reset your own password and search the iCare Provider Network.

We understand that you use the portal to obtain valuable information, so we are doing our very best to minimize any disruptions to just one weekend.

iCare is thrilled to be able to bring these improvements to you, our providers, We will continue to communicate updates, times and dates to you as they occur.

Elizabeth Faceson
Lead Operations Specialist


More Forms & Publications

Call 1-800-777-4376 (TTY: 1-800-947-3529), from 8:00 a.m to 8:00 p.m.,
7 days-a-week, for further information about iCare.