Providers

Provider Contacts

Referrals and Prior Authorizations

• Fax: 414-231-1075

Mail:

Inpatient Notification:

• Fax: 414-231-1075 (Attn. Administrative Services Coordinator)
• Provider Services: 414-231-1029
• Member Services: 1-800-777-4376 or 414-223-4847
• Member Advocate: 414-231-1076
• Pharmacy Services Helpline: 414-223-4847
• Pharmacy Benefits Management: 1-800-910-4743
• Behavioral Health: 414-760-5402
• Email: info@icare-wi.org

Any information you submit by email is insecure and could be observed by a third party while in transit. If you are sending information you would like to keep private, it would be safer to use our Secure Email Portal.

Secure Email Portal

With the adoption of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is required that all communications containing Protected Health Information (PHI) be secured. To help implement this important and practical security measure, iCare began using ZixCorp's e-mail encryption services to protect our communications on December 14, 2009.

This move will help ensure our members' PHI remains confidential.

To both meet HIPAA regulations and comply with improved best-practice standards, all email communication you receive from us containing PHI takes advantage of ZixCorp's encryption services. ZixCorp's easy-to-use e-messaging protection makes it effortless for you to receive and read any encrypted communications - whether you are a ZixCorp customer or not. The privacy of business communication is important to us and we want to ensure your information stays private.

You must register with ZixCorp to retrieve secure email from the Secure Message Center. Email recipients can learn more about this service by visiting the User Awareness Site.

Provider Resources

• Provider Overview
• Formulary Changes
• Claims Processing
• Clinical Practice Guidelines
• Credentialing
• Forms & Publications
• Electronic Claims Submission
• Health Management
• Prior Authorization
• Provider Contacts
• Continuing Education Program