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Contact Us


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Secure Email Portal

With the adoption of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is required that all communications containing Protected Health Information (PHI) be secured. To help implement this important and practical security measure, iCare began using ZixCorp's e-mail encryption services to protect our communications on December 14, 2009.

This move will help ensure our members' PHI remains confidential.

To both meet HIPAA regulations and comply with improved best-practice standards, all email communication you receive from us containing PHI takes advantage of ZixCorp's encryption services. ZixCorp's easy-to-use e-messaging protection makes it effortless for you to receive and read any encrypted communications - whether you are a ZixCorp customer or not. The privacy of business communication is important to us and we want to ensure your information stays private.

You must register with ZixCorp to retrieve secure email from the Secure Message Center. Email recipients can learn more about this service by visiting the User Awareness Site.

You may click here to be taken to the ZixCorp website to register your email address in order to send and receive secure e-mail.

Contact Information for Members

We are available 24/7!

You can call iCare seven days a week, 24 hours a day! From 8:30 a.m. until 5:00 p.m., Monday through Friday, our care coordinators and Customer Service representatives are available. After hours we have an answering service that can help you. Please call us any time you need help.

For transportation and general information, please call our Customer Service Department.

Toll Free: 1-800-777-4376
Customer Service: 1-414-223-4847
TDD: 1-800-947-3529

Fax: 414-231-1092

Mail:
Independent Health Care Plan
1555 RiverCenter Drive, Suite 206
Milwaukee, WI 53212

Information about iCare in other languages.

Call us at 1-414-223-4847
TDD: 1-800-947-3529
Spanish: Press Option 6
Hmong: Press Option 3
Interpreter Services: Press Option 9

Contact Information for Providers

Referrals and Prior Authorizations

Fax: 1-414-231-1026

Mail:
Independent Care Health Plan
Attn: Authorization Coordinator
1555 N. RiverCenter Dr., Suite 206
Milwaukee, WI 53212

Inpatient Notification:

Attn. Administrative Services Coordinator
Fax: 1-414-231-1075

Provider Services:

1-414-231-1029

Customer Service:

1-414-223-4847
Independent Care Health Plan
1555 N. RiverCenter Dr., Suite 206
Milwaukee, WI 53212

Member Advocate:

1-414-231-1076

Pharmacy Services Helpline:

1-414-231-1074

Pharmacy Benefits Management:

1-800-788-2949

 

 
 

Call 1-800-777-4376 (TTY: 1-800-947-3529), from 8:00 a.m to 8:00 p.m.,
7 days-a-week, for further information about iCare.